Job Description

Helpdesk/Application Support Specialist (Part Time)

Department:IT
Office:BASIS.ed Scottsdale Office
Location:Scottsdale, AZ

BASIS.ed is seeking qualified candidates for a Part Time Helpdesk/Application Support Specialist! The hours for this position are Monday - Thursday, 8 AM - 2 PM and Friday 8 AM - 1 PM. 

The Helpdesk/Application Support Specialist is responsible for maintaining and revising existing IT systems as well as providing technical assistance to users and others within BASIS.ed. Ability to resolve issues timely or escalate issues to the appropriate team. Handle the administration of system functionality.

Primary Responsibilities:  

  • Provide helpdesk support and resolve problems to the end user?s satisfaction. Responding to requests for technical assistance in person, via telephone or electronically.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk service ticket or communication system process.
  • Conduct thorough business process analysis to understand existing workflows and systems, document current processes and systems, create requirements for new processes and manage requirement changes.
  • Analyze business processes and data to identify opportunities and improve existing processes using information technology.
  • Work with project managers, developers and end users to ensure application designs meet business requirements.
  • Evaluate new and existing software products.
  • Support multiple applications to include PowerSchool, Gradecam, SharePoint, Intacct, Concur, Ariett, SMART for Charters and various home grown systems.
  • Advise users on appropriate action and ensure research questions using available information resources.
  • Designs, writes and test new programs and applications.
  • Maintains reference documentation for existing and developed IT systems.
  • Managing systems integration.
  • Beta testing new system features.
  • Other duties as assigned.

Key Competencies: 

  • Organized- Ability to develop and maintain order while documenting, filing and coordinating tasks
  • Detail Oriented - Ability to pay attention to the minute details of a project or task. 
  • Conflict Resolution ? Ability to deescalate high emotion situations. Find common ground between conflicting viewpoints.
  • Communication- Effectively convey information both verbally and in writing. Communicate in a manner that is clear, complete and concise. 
  • Accountable: Ability to take responsibility for own work, establish trust, and be receptive to feedback  
  • Cooperative ? Seek out and engage in group participation to complete or improve work. Work effectively with others in a positive and productive manner. 
  • Efficient- Prioritize and execute day to day responsibilities to best respond to business demands. Maximize productivity and minimize wasted time. Ability to manage multiple tasks simultaneously.

Education and Experience:   

At least 2+ years IT experience. Knowledge of personal computers and PC application and development software desired.

Additional Job Information:

Benefits and Salary: Salary for this position is competitive and dependent on education and experience. BASIS.ed offers a comprehensive benefits package.

Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX.  The following person has been designated to handle inquiries regarding BASIS? non-discrimination policies:  Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, (480) 289-2088.
 
 *As used in this policy, the term "BASIS" refers to:  BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.  

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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